Delivery & Returns

Delivery & Collection:

UK Delivery: 2-7 working days, £3.99
International Delivery: 5-10 working days, £10.20
Free Pickup: Contact us via email or message to arrange pickup.

Collection Address: Bailey House, 3 Bailey Street, Sheffield S1 4EH - Free

Note: We're currently unable to deliver to European countries due to Brexit and Covid-related issues. We're actively seeking alternative postal services for European customers. We apologise for the inconvenience.

Returns Policy:

• 28-day return policy from receipt of the item.
• To be eligible for a return, the item must meet the following criteria:
• Unused Condition: The item must be unused and in the same condition as when you received it.
• Original Packaging: It should be returned in its original packaging.
• Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation.
• Damaged Items: If you're returning an item due to damage, you'll need to provide proof of the damage to be eligible for a return. Please contact our customer support team at info@jalehnaturals.com for assistance in processing your damaged item return.
• We'll provide a return shipping label and instructions. Items sent without prior approval won't be accepted.
• Sale items and gift cards are non-returnable.
• We'll notify you of the return status, and if approved, you'll be refunded via your original payment method. Please allow time for processing by your bank or credit card company.